Refund Policy

Overview

We want you to be satisfied with your Paperstreet purchase. This policy outlines the refund process for our digital products.

Web Purchases (via Paddle)

All web purchases are processed by Paddle.com Market Ltd, who acts as our Merchant of Record. Paddle handles all refund requests for web transactions.

Refund window: You may request a refund within 14 days of purchase if:

• The virtual currency was not delivered to your account
• You experienced a technical issue that prevented you from using the purchased feature
• You were charged in error or for a duplicate purchase

To request a refund, contact Paddle support via the receipt email you received, or email us at projectand1969@gmail.com with your transaction details.

iOS Purchases (via Apple)

In-app purchases made through the Apple App Store are subject to Apple's refund policy. To request a refund for an iOS purchase, visit reportaproblem.apple.com.

Non-Refundable Cases

Refunds are generally not provided if:

• You have already used the purchased paper money for trading
• More than 14 days have passed since the purchase
• The request is for a change of mind after using the feature

Processing Time

Approved refunds are typically processed within 5-10 business days. The refund will be returned to the original payment method.

Contact

For refund inquiries, email projectand1969@gmail.com with your transaction ID and reason for the refund request.